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Good Customer Support
Many leaders agree that poor customer service is the murderer of many businesses, especially in terms of loss of customers, reduced profits and declining morale. However, the perception of the customer experience continues to decline. And many business owners, despite their passion, leave out quality customer service. It's a tough job, and novice entrepreneurs often do not know where to start or how. Chip Bell and Ron Eke, experts in the field, share eight tips to enhance this so crucial to the success of a business.

Find and seal quality staff must start by hiring people who are willing to provide excellent customer service. Make sure you know and communicate exactly what you mean with good customer service. Train your staff, give them authority and encourage them to make them reliable satisfy consumers. Get to know your customers intimately This means personally listen, understand and respond to their changing needs and expectations. Then make sure everyone on your team to do the same and are motivated to achieve. Find customers who have complained or who have stopped buy to understand and avoid the same attitudes in the future.

Build a vision of service all to see clearly This means articulating and live customer service mentality, both in front of them as in their absence. Your vision of service should be easy to understand, be written and be verifiable. It should also have to make it real metrics and compared to the competition.

Make 'happy' your service delivery process A process service delivery well designed will make it easier to do business with you. The process should be friendly with employees and customers, and have feedback mechanisms to correct poor performance. If your employees in charge of the service are not happy, the process will still work.
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